Shipping policy
Shipping Policy
At Douceur de Vivre Paris, we carefully prepare each order with the aim of providing a refined, reliable shopping experience for our customers.
We currently ship to customers in the United States. Orders may be fulfilled directly by Douceur de Vivre Paris or through our trusted supplier and atelier partners, depending on the item ordered.
Shipping Locations
We currently ship to:
United States of America
Order Processing Time
Orders are usually processed within 2–4 business days after payment has been confirmed.
Business days do not include weekends or public holidays.
Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information where available.
Estimated Delivery Times
Delivery times vary depending on the item, destination, carrier, and fulfilment location.
Estimated delivery time for the United States:
7–15 business days after dispatch
Please note that delivery times are estimates only. Delays may occur during busy seasons, carrier disruptions, severe weather, customs processing, security checks, or other circumstances outside our control.
Shipping Costs
We currently offer:
Free shipping on orders over $100 USD
Flat-rate shipping of $7.99 USD on orders under $100 USD
Shipping costs, if applicable, will be shown at checkout before you complete your order.
Split Shipments
Some orders may arrive in separate packages, especially if multiple items are fulfilled by different trusted partners.
If your order is shipped in more than one parcel, you may receive separate tracking details for each shipment.
Tracking Your Order
Once your order has shipped, tracking details will be sent to the email address used at checkout.
If you have not received tracking information within the expected processing period, or if your tracking has not updated for several days, please contact us.
Address Accuracy
Please ensure your shipping address is complete and accurate before placing your order.
Douceur de Vivre Paris is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated shipping information provided at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee changes once an order has entered processing or dispatch.
Lost, Delayed, or Damaged Packages
If your order appears to be delayed, lost in transit, or arrives damaged, please contact us promptly so we can review the matter and assist where possible.
For damaged items, please include your order number, a description of the issue, and clear photos of the item and packaging.
Customer Support
For shipping questions, order updates, or delivery concerns, please contact us at:
jeremy@douceurdevivreparis.com
We aim to respond within 1–2 business days.