Refund policy
Return & Refund Policy
At Douceur de Vivre Paris, we want you to be delighted with your purchase. If something is not quite right, please contact us so we can review your request and assist where possible.
Returns
We accept return requests within 30 days of delivery.
To be eligible for a return, your item must be:
Unworn, unused, and unwashed
In the same condition in which you received it
With all original tags attached
In its original packaging where possible
Accompanied by proof of purchase or your order number
Items that show signs of wear, alteration, damage after delivery, perfume, makeup, deodorant marks, missing tags, or other use may not be accepted for return.
How to Start a Return
To request a return, please contact us at:
jeremy@douceurdevivreparis.com
Please include:
Your order number
The item you wish to return
The reason for the return
Clear photos if the item is damaged, faulty, or incorrect
If your return request is approved, we will send you return instructions, including the correct return address.
Please do not send items back without first contacting us and receiving return approval. Items returned without authorisation may not be accepted.
Return Address
Return instructions and the return address will be provided after your return request has been reviewed and approved.
Please do not send returns to our business mailing address unless we specifically instruct you to do so.
Because some items are fulfilled through trusted supplier and fulfilment partners, the correct return destination may vary depending on the item ordered.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty, damaged on arrival, or incorrect.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.
Original shipping charges, where applicable, are non-refundable unless the return is due to our error, a faulty item, or an incorrect item being sent.
Damaged, Faulty, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, faulty, or incorrect, contact us as soon as possible at:
jeremy@douceurdevivreparis.com
Please include your order number, a description of the issue, and clear photos of the item and packaging.
We will review the issue and, where appropriate, offer a suitable remedy such as a replacement, refund, or other resolution.
Non-Returnable Items
The following items are not eligible for return:
Items marked Final Sale
Gift cards
Personalised, customised, or special-order items, where stated on the product page
Items returned worn, used, washed, altered, damaged after delivery, or without original tags
We reserve the right to refuse a return if the item does not meet the conditions of this policy.
Exchanges
We do not currently offer direct exchanges.
If you wish to purchase a different size, colour, or style, please request a return for the original item. Once your return is approved and processed, you may place a new order for the item you prefer.
Refunds
Once your approved return has been received and inspected, we will notify you by email whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Refunds are usually processed within 5–10 business days after approval.
Please note that your bank, card provider, or payment processor may take additional time to post the refund to your account.
If more than 15 business days have passed since we confirmed your refund approval, please contact us at:
jeremy@douceurdevivreparis.com
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will do our best to assist, but we cannot guarantee cancellation once an order has entered processing, fulfilment, or dispatch.
Customer Support
For return, refund, or order questions, please contact:
jeremy@douceurdevivreparis.com
We aim to respond within 1–2 business days.