FAQ | Douceur de Vivre Paris

Frequently Asked Questions

Welcome to the Douceur de Vivre Paris FAQ. Here you’ll find answers to common questions about sizing, shipping, returns, exchanges, bridal styling, wedding guest outfits, orders, and customer support.

If you still need help after reading this page, please contact us and we will be happy to assist.

How do I choose the right size?

Please check the product size chart and compare it with fresh body measurements before ordering. We recommend measuring your bust, waist, hips, and height rather than relying only on your usual dress size.

Sizing can vary between designers, suppliers, silhouettes, and fabrics. If your measurements fall between sizes, it is usually safer to choose the size that fits your largest measurement, then arrange alterations if needed.

For more help, please read our Fit & Sizing Guide.

Should I size up or size down?

This depends on the dress style, fabric, stretch, lining, and silhouette. A wrap dress may allow more flexibility than a fitted column, slip, or structured gown.

If you are unsure, contact us before ordering and include your measurements, usual size, height, and the dress you are considering.

Do bridal and occasionwear dresses need alterations?

They may. This is normal for bridal and formalwear. A dress may be beautiful on arrival and still need hemming, steaming, small adjustments, or professional tailoring to sit perfectly.

If you are ordering for a wedding or important event, please allow time for alterations.

How long will delivery take?

Shipping options, rates, and delivery estimates are usually shown at checkout where available. Delivery timeframes may vary depending on the product, destination, carrier, supplier, customs processing, and seasonal demand.

Please treat delivery estimates as guidance unless a guaranteed delivery date is clearly stated at checkout.

Can I order for a fixed wedding or event date?

Yes, but please contact us before ordering if your event date is fixed or urgent. Tell us the product you are considering, your delivery country, and the date you need it by.

We cannot promise what has not been confirmed, but we can help you think through timing before you place the order.

Will I receive tracking?

Tracking details will be provided where available once your order has shipped. Please allow time for tracking information to update after dispatch.

Do you ship internationally?

Where international delivery is available, shipping options and estimates will usually appear at checkout. International orders may be subject to customs checks, duties, taxes, or local delivery rules depending on the destination country.

These charges and processes may vary and may not always be controlled by Douceur de Vivre Paris.

What is your returns and exchanges process?

Please read our Returns & Exchanges Guide and formal Refund Policy before ordering.

If you believe there is an issue with your item, contact us as soon as possible with your order details. If the item appears damaged, incorrect, or not as expected, please include clear photographs so we can review the situation properly.

Please do not send any item back without contacting us first.

Can I exchange for another size?

Exchanges may not always be available for every product, size, colour, supplier, or destination. If an exchange is not possible, another solution may be considered according to the applicable policy and circumstances.

Please contact us before sending anything back.

What if my item arrives damaged or incorrect?

Please contact us as soon as possible with your order details and clear photographs of the issue. This helps us review the situation properly and advise the next step.

Please do not alter, wear, wash, or return the item without contacting us first.

Will the colour look exactly like the photo?

Colour can appear slightly different depending on lighting, photography, screen settings, fabric texture, and surrounding tones.

Champagne, ivory, blush, cream, pearl, and soft neutrals can be especially sensitive to light. Please consider this before ordering.

Can Amélie help me choose a dress?

Yes. Amélie’s styling guidance is designed to help customers think through silhouette, occasion, mood, colour, comfort, and styling details.

You can use our styling guides for bridal moments, wedding guest outfits, emotional dressing, dress styles, complete looks, and sizing.

Can Amélie help me complete an outfit?

Yes. Amélie’s Complete Look Guide helps with shoes, jewellery, clutch, hair accessories, veils, wraps, fragrance, venue practicality, and the overall feeling of the outfit.

A beautiful dress is the beginning. The complete look is where the styling becomes personal.

What should I wear as a wedding guest?

A wedding guest outfit should be elegant, respectful, and appropriate for the venue, season, dress code, and the couple’s day.

As a general rule, avoid looking bridal unless the invitation specifically allows it. Choose a look that feels polished, gracious, and confident without competing with the bride.

For more help, please read our Wedding Guest Styling Guide.

What should I consider before ordering a bridal gown?

Please consider your measurements, size chart, delivery timing, alteration needs, shoes, undergarments, venue, season, and ceremony style.

For bridal orders, we strongly recommend allowing generous time for delivery, try-on, steaming, accessories, and alterations.

Can I contact you before ordering?

Yes, and we recommend doing so if you are unsure about sizing, delivery timing, styling, product details, or ordering for a fixed event date.

Please include the product name, your question, your measurements if relevant, your delivery country, and your event date if you have one.

How do I contact Douceur de Vivre Paris?

Please use our Contact page for customer support, order questions, sizing help, shipping questions, returns guidance, or styling enquiries.

We aim to help customers order with confidence, clarity, and calm.

Where should I start?

If you are choosing a dress, start with the product description and size chart.

If you are unsure about fit, read the Fit & Sizing Guide.

If your event date matters, read the Shipping & Delivery Guide.

If you need help finishing the outfit, read Amélie’s Complete Look Guide.

If you are dressing for a wedding, read the Bridal Moments Styling Guide or Wedding Guest Styling Guide.

And if you are still unsure, contact us. A little guidance before ordering is far better than a little panic afterwards.